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Current version of Connection Verification Tool supports proxy servers and accounts with 2FA with the following limitations:. Instructions: click to expand. The tool is integrated into Agent for Windows and is executed during installation. Follow these steps if you need to check connection later for example, if you run a backup, but it fails with a connection error. You will be prompted for password if you don't specify this option. The tool will check connection to Acronis management servers and storage including SSL connection.
Check the report of the tool and see whether all hosts were successfully accessed. If there are any problems the tool will tell you on which port the connection failed.
If one or more the ports fail the check, most likely they are blocked by the firewall. Configure your firewall to allow connection on these ports; if corporate firewall is used, contact your network administrator for assistance. To save output of the tool you can either take a screenshot with the result of the connection check see below or save the results to a text file, e.
Download the Linux Connection Verification Tool 64bit and unpack it. Run the tool:. To save output of the tool you can either take a screenshot with the result of the connection check or save the results to a text file, e. The 64bit Linux version can also be used on modern bootable media. Alternatively click Actions - Start shell. Find the IP address of the media by issuing ip addr. The protocol should be set to SCP. Run the tool from the folder where you placed it to as described in the Linux section of this article.
Download the Linux Connection Verification Tool 32bit and unpack it. Check all relevant IP addresses and ports described in Acronis Cyber Cloud: access ports and hostnames. If partner admin account is used instead of account from the customer group, operation will fail with the following error:.
HTTP response code: When the tool works successfully. When the port is blocked. Skip to main content. Last update: Current version of Connection Verification Tool supports proxy servers and accounts with 2FA with the following limitations: Proxy must be configured to allow all Acronis ports, not only the default If there is a proxy server in the network, test connection to Acronis servers using telnet : required IP addresses and ports can be found in Acronis Cyber Cloud: access ports and hostnames.
When using the non-default hosts, the host must be specified without https, e. Windows Instructions: click to expand The tool is integrated into Agent for Windows and is executed during installation. Download the Windows Connection Verification Tool and unpack it. In case you need assistance of Acronis Customer Central please save the output of the tool.
Find the IP address of the media by issuing ip addr 4. OK Check connection to ru2-bc-baas. OK Check connection to cloud. OK Check for ru2-cloud. OK Connecting to registration server: ru2-bc-baas. Attempt to use the certificate to connect to the cloud Server Please wait seconds. Create temporary file on cloud storage OK Fill memory buffer MB with random data Random speed 1.
OK Starting writing test File size: MB Average write speed: 5. DAT from the cloud storage Exiting. Connection verification tool This build was compiled at Feb 20 , Start time: T Was this article helpful?
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